Privacy Policy

This Policy applies to all personal data that you, as our Customer, provide to Lin OAK Ltd, as well as all data that Lin OAK Ltd obtains as a result of cooperation. Please read this carefully when becoming a Customer or before visiting our online shop www.linergo.lv use.

1. Information about the controller

The controller of the processing of your personal data is Lin OAK SIA, registration No 40103210009; legal address: 7A Matrožu Street, LV-1048.

More information on our website www.linergo.lv.

2. Contact details for communication on personal data protection

If you have any questions regarding this Policy or the processing of your personal data, please contact us at linergo@linergo.lv .

3. Purposes and legal basis for processing personal data

Lin OAK Ltd. collects and processes personal data of Customers and/or their contacts in order to fulfil contractual obligations, provide services, manage customer relationships, process purchases/order, accept payments, and protect the legitimate interests of Lin OAK Ltd. In the cases listed, the collection and processing of certain personal data is necessary for the purpose of the cooperation and failure to provide it may jeopardise the start of the cooperation and/or the performance of the contract.

Lin OAK Ltd may process your personal data for business-related marketing activities in order to provide you with up-to-date information about our offers and/or to inform you about loyalty benefits tailored specifically for you. We may also process personal data to obtain your evaluation of our service in order to improve the quality of our customer service. The processing of data for marketing communications, invitations and offers is voluntary, we will ask for your consent to initiate such communications. You may opt-out of such communications at any time in accordance with paragraph 10 of the Policy.

4. Collection of personal data

We may obtain your personal data from you or the company you represent in one of the following ways:

• mutual agreement process;
• in the process of placing an order;
• if you apply to participate in the workshops we organise;
• if you submit any documents, e-mails, call us, etc;
• if you authorise our websites and/or use cookies;
• in certain cases, from third parties (e.g. their databases) in the process of cross-contracting;
• in another way, in accordance with the lawful basis for processing personal data.

The personal data collected includes, but is not limited to, the following data, as well as changes thereto:

• name, surname, date of birth and personal identification number;
• contact details, such as email address, address and telephone number, and for corporate clients, details of the company represented by the subject, delivery address, information relating to the subject's position and contact details within the company, and power of attorney;
• information on communication;
• transaction data.

5. Disclosure of personal data to third parties

Lin OAK Ltd takes appropriate data protection measures to ensure that your personal data is not accessed by third parties who do not have the appropriate legal basis to process it. We carefully select our personal data processors and, when making a transfer, we assess the necessity and the amount of data to be transferred. The transfer of data to processors is carried out in compliance with the requirements of confidentiality and secure processing of personal data.

Your personal data may be transferred:

• For our employees who need it to carry out their job;
• Partners - IT developers and maintainers, transport service providers, auditors, financial management and legal consultants;
• to public authorities, upon receipt of a reasoned request, in accordance with the procedures and to the extent laid down in external laws and regulations;
• Lin OAK Ltd. to protect our legitimate interests in cases provided for by external laws and regulations, for example, by taking legal action against a person who has infringed our legitimate interests in court or before other public authorities.

6. Transfer of personal data outside the EU/EEA

Lin OAK Ltd. does not transfer your personal data outside the European Union or the European Economic Area.

7. Cookies

We may use cookies on our online shop website/homepage www.linergo.lv. A cookie is a small text file that is sent to your computer or mobile device when you visit a website and that is stored by the website on your computer or mobile device when you access the website. On each subsequent visit, the cookie is sent back to the originating website or to another website that recognises the cookie. Cookies act as a memory for a particular website, allowing that website to remember your computer on subsequent visits. Cookies are used to enhance the functionality of our website and to make it easier to use. We may also use cookies and other similar methods for statistical purposes to collect anonymous, statistics relating to, for example, web usage, which enable us to understand how users use the website and to improve the user experience.

You can find out more about our Cookie Policy here.

You can set your web browser to prevent, restrict or delete cookies from your browser. However, cookies are essential for the operation of our website and the use of cookies may affect the functionality of the website. For more information about cookies and how to manage or delete them, please visit https://www.aboutcookies.org/ .

8. Storage of personal data

Lin OAK Ltd. processes and stores your personal data only for as long as it is necessary to achieve the purposes set out in this Policy or in accordance with external laws and regulations. Most of your personal data is retained only for the duration of the business relationship or as long as the customer's consent to the processing of personal data is valid. However, some personal data may be retained beyond the end of the customer relationship if required by external laws and regulations, such as accounting supporting documents, invoices, contracts or for as long as necessary to defend the legitimate interests of Lin OAK Ltd. Your personal data is deleted when the above circumstances cease to apply.

9. Protection of personal data

Lin OAK Ltd shall ensure the protection of personal data collected by applying appropriate technical and organisational measures to prevent unauthorised access, disclosure, accidental or unlawful loss, alteration or destruction. We endeavour to use all protective measures that are reasonably justified by our financial and organisational capabilities as well as technical progress, however, you should note that no security system can guarantee complete prevention of all personal data breaches.

10. Rights and obligations in relation to personal data

You are obliged to inform Lin OAK Ltd if the personal data you have provided have changed. You are also obliged to inform us if you have established that the personal data we process is inaccurate or out of date.

You have the right to request and obtain information about your personal data collected and processed by SIA Lin OAK, as well as to request their correction, deletion, restriction of processing, to object to the processing of personal data, as well as the right to data portability in the cases and according to the procedure set out in the General Data Protection Regulation, as well as the right to withdraw your consent to the processing of personal data.

Upon receipt of your written request, we will verify your identity, assess the request and respond within the timeframe set out in the laws and regulations. We will comply with your request for rectification and deletion of data if it is permitted by law, does not affect Lin OAK Ltd.'s business activities or the performance of its obligations.

Please send a request regarding the exercise of your rights in relation to the protection of personal data in any of the following ways:

• in the form of a written application to Lin OAK SIA at Riga, Matrožu iela 7A, LV-1048;
• by writing to linergo@linergo.lv  and by signing your request with a secure electronic signature.

You may at any time opt-out of receiving further commercial communications or participation in surveys, lotteries, etc. organised by us by sending an e-mail with the relevant request to the following e-mail address linergo@linergo.lv  or in person at the office of Lin OAK Ltd (Riga, Matrožu iela 7A, LV-1048).

If you believe that the way we handle your personal data is inadequate, you have the right to lodge a complaint with the national data protection authority of the EU/EEA. In Latvia, this is the Data Inspectorate. The contact details of the Data Inspectorate are available here: http://www.dvi.gov.lv/lv/.

11. Policy changes

We reserve the right to review and make changes to this Policy. Information about changes made will be posted on our website www.linergo.lv , where the current version of the Policy will also be available.